The New Shift From Experiences To Outcomes

Customer experience, above all else, is the mantra that has gripped all aspects of business over the past decade. But now there’s another guiding light.Customer experience, above all else, is the mantra that has gripped all aspects of business over the past decade. But now there’s another guiding light.

The Covid Conundrum: Building Back Better

As organizations prepare their return to the office, Ann Francke OBE, Chief Executive of the UK’s Chartered Management Institute considers ‘The Covid Conundrum’ and how we must find a way to “build back better” as we explore new working models and practices.As organizations prepare their return to the office, Ann Francke OBE, Chief Executive of…