Upon joining CCAH, I saw there was no true continuity with benefits and payroll systems. There were no expectations for employees to be responsible and use a self-service system. When Potomac’s KISS – Keep It Simple Solution™ concept was implemented, their team helped us set up one system for everything: payroll, benefits, ACA reporting, time and attendance, FSA, and performance & recruitment. Having one point of entry for these applications has streamlined Hr processes, and employees are more self-sufficient.
I have had an awesome experience with the Potomac team, especially compliance and the LBU teams. My weekly interactions with the compliance team are invaluable. They’re very client service-oriented and go above and beyond to answer my questions and provide support.